CONTACT US 

For customer services and accounting inquiries please contact
service@pairsinparis.fr

For business services and collaboration please contact
sales@pairsinparis.fr 

For all informations, communication, production inquiries please contact
contact@pairsinparis.fr

+33 (0)6 63 42 03 20

 

 

 

TO RETURN YOUR PAIR

 

Please note that in case of returns, shipping costs are at the expense of the customer. We only accept returns of products bought on the e-shop.

When you request a return, you must either specify that you would like a refund or an exchange within 14 days from the day you receive your ordered product, but you must notify us within 48 hours of receiving an item at : service@pairsinparis.fr.

 

INSTRUCTIONS FOR RETURNS

 

1. To proceed with the return and refunds, we need: • to receive an image of the element you consider faulty of damaged • to know when and where you bought the purchase. All purchased products being returned must be sent back in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original PAIRS IN PARIS’ packaging

2. Before shipping back the item please kindly note the following instructions: • try to fill the package with paper to maintain its shape• put it back into it’s original box • pack the shoes in the box and fill the empty space with paper

3. To ship your pack • please send it to our logistic : 

TRADE CENTER LOGISTIC,
6, Avenue Gutenberg – ZI Larrieupolis
31120 PORTET SUR GARONNE,
FRANCE 

• notify us when the package is sent • the refund will be made at the reception of the package at our office